The customer at the heart of insurance

13:30 > 13:45


13:45 > 14:00


Welcome Speech by Marie-Hélène Massard, Chairwoman, ACA

14:00 > 14:30

Speech by the Luxembourg Regulator

Speech by Claude Wirion, Director of the Commissariat aux Assurances

14:30 > 15:30

Panel discussion 1

Luxembourg life insurance : expectations and outlook with regards to Digital

Moderator: Sandrine Chabrerie, Head of European Affairs, ACA


Hocine Berrane, CIO, CALI Europe

Jérémy Coxet, Managing Director, Vanksen

Benoist Lombard, CEO WITAM, Chambre Nationale des CGP

Tanguy Polet, Chief Customer Officer, Swiss Life France / CEO, Swiss Life Banque Privée

15:30 > 15:50

Coffee Break

15:50 > 16:40

Break-out sessions

Session 1 :

Autonomous vehicles : Hype vs. Reality

Moderator: Marc Hengen, Managing Director, ACA


Ed Goedert, President, ADAL

Marjolaine Monot-Fouletier, Mission Officer Orientation, UCLY, Lyon

Pol Philippe, Engineer, Ministry of Sustainable Development and Infrastructure

Session 2 :

Sustainable finance : the client’s values at the very heart of its investments

Moderator : Claire de Boursetty, Legal Advisor, ACA


Marc Bichler, ‎Ambassador-at-Large for Human Rights and Climate Change at Ministry of Foreign and European Affairs

Julie Becker, Member of the Management Committee, Luxembourg Stock Exchange

Melchior de Muralt, Managing Partner, Member of the Management Committee, de Pury Pictet Turrettini & Cie

Réjean Besner, Managing Director, Swiss Re Europe

16:40 > 17:00

Coffee Break

17:00 > 18:00

Panel discussion 2

How is Luxembourg financial center positioning itself regarding ongoing major shifts?

Moderator: Nicolas Mackel, CEO, Luxembourg for Finance


Florent Albert, CFO, Lombard International Assurance

Georges Bock, Head of Tax, KPMG

Paul Mousel, Founding Partner and Co-Chairman, Arendt & Medernach


Academic Session

18h30 : Academic session opening and welcome speech

Marie-Hélène Massard, Chairwoman, ACA and Marc Hengen, Managing Director, ACA

19h00 :  Key-Note Speech

Kadidja Sinz, Director, Liberty Global Markets

19h30 : Speech by Mr Pierre Gramegna, Minister of Finance

20h00 : End of academic session and cocktail dinner

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